Do I need an account to order?
I’ve forgotten my password. What should I do?
I would like to order Out of stock items. Is it possible?
We apologies, items that are out of stock means it’s either sold out completely or we can’t produce it anymore. Out of stock items will be immediately removed from the product list.But if you want to try to request it, you can email us at email@example.com and tell us what you want to have.We might be considering it, or perhaps the items are available in our stockists.
Do you do custom order?
• We do not do custom designs – kindly choose from our available patterns and designs
• Custom orders could only be made for large quantity
• Email your custom order request to firstname.lastname@example.org for more information
Do you ship to multiple addresses?
How soon can I get my order?
After you order, transfer, and confirm your payment within 72 hours, we will process and ship your order in 3 (three) to 5 (five) business days. Note that process is only checking the payment, preparing and delivering the goods to the shipping company or handing it to our dedicated courier (depends on what you order).After that, the shipping company needs certain amount of time to deliver it to you, varies from 3-4 days for domestic (within Indonesia wide) and 5-10 days for international deliveries.In short, from confirmation time the order will arrive earliest in 4- 5 days, but it’s not possible that you might receive it earlier than the time frame given.
For more info, click “Shipping & delivery” section in far bottom navigation.
Can I get my order in a specific time?
Can I change my shipping address after my order has been dispatched/sent?
Can I add items after I check out?
Can I track my order?
How do I return or exchange an item?
Is my personal information kept private?
Can I pay by credit card?
Do you have a store?
I have received my package. Unfortunately, there is some mistake or a defect in the product. What should I do?
Can I exchange or return sale item(s)?
What materials are Chic & Darling made from?
When will my pillows ship?
What are your suggested care instructions?
Can I order wholesale or can I be a reseller?
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